FAQs

FAQs

The videos won't play?

A large majority of problems experienced with applications can be resolved by rebooting the device by holding down the power button and then 'slide to power off'. Try this first. If this does not fix the probelm then continue with the steps below

Often problems experienced with applications can be resolved by completely removing them from the device and iTunes. Everyday Golf Coach is a large application and can be corrupted if the download process is interrupted. Please follow these steps.

1. Delete the application from the device

2. Delete the application from iTunes

3. Backup and Sync the device

4. Download the application, don't worry you will not be charged twice even though you have to click 'Buy Now' to download it again! (If you have had problems downloading it straight to the device please try downloading it with iTunes, likewise if you have issues with your internet connection and iTunes please try downloading it straight to the device over WIFI.)

5. In rare cases there is sometimes a requirement to restore the device to resolve this issue. More information about how to do this can be found here http://support.apple.com/kb/ht1414

I get sound but no picture?

A large majority of problems experienced with applications can be resolved by rebooting the device by holding down the power button and then 'slide to power off'. Try this first. If this does not fix the probelm then continue with the steps below

Often problems experienced with applications can be resolved by completely removing them from the device and iTunes. Everyday Golf Coach is a large application and can be corrupted if the download process is interrupted. Please follow these steps.

1. Delete the application from the device

2. Delete the application from iTunes

3. Backup and Sync the device

4. Download the application, don't worry you will not be charged twice even though you have to click 'Buy Now' to download it again! (If you have had problems downloading it straight to the device please try downloading it with iTunes, likewise if you have issues with your internet connection and iTunes please try downloading it straight to the device over WIFI.)

5. In rare cases there is sometimes a requirement to restore the device to resolve this issue. More information about how to do this can be found here http://support.apple.com/kb/ht1414

I can't hear any sound?

Check the volume on the device is turned up and make sure the mute switch on the side of the device is not on.

Is there a size limit on videos I can import?

Not really, while the Swing Analyser will allow you to trim the video on import it will limit the length of the video you select to 10 seconds. We suggest that before you add videos to your photo library that you edit them so they are as close to the lengh required as possible. Very high resolution videos will take longer to import so we also suggest you scale down the resolution of the videos.

Why do I have to import a video everytime I want to use it?

The import process breaks your video up into many images which allows you to examine your swing in detail. However the process uses a lot of space on your iPad so to prevent bloating of the applicaion we only allow the storage of two imports (one for each video view) at a time.

How do I get my videos into the Swing Analyser from my Mac?

There are a few ways you can get your videos onto the iPad and use in the Swing Analyser. These are outlined below:

Using iTunes

You can sync folders of videos (and pictures) from your PC or Mac hard drive and keep them organized as folders on your iPad.
To sync videos (and pictures) to the iPad, follow these steps:

1. Begin by either creating a folder on your computer or an event in iPhoto. If creating a folder create it within My Pictures or wherever you like that is consistent with how you organise your files

2. Put the videos (or pictures) that you wish to add to the iPad in this folder/iPhoto Event.

3. Connect the iPad into your computer, Launch iTunes, and sync the device

4. When the iPad management screen appears, click the "Photos" tab at the top.

5. Ensure you have "Sync Photos" turned on and "Include Videos" is checked. Click either "Choose Folder" or "Select Event" from the drop-down list. If you are sysncing to a folder; from the pop up a window, navigate through your hard drive and select the folder you just created containing the videos. (NB, if the selected folder has folders within it, you'll then be asked to choose to sync All Folders or Selected Folders. If you choose Selected Folders, you'll get a list of the sub-folders contained in the folder you chose. Check the ones you want to sync)

6. Once you've selected the folder(s)/ Event(s), click the "Sync" button in the bottom-right corner of iTunes to add the images to your iPad. When the sync is complete, you can disconnect your iPad.

7. To find the videos you've just synced, go to the Swing Analyser application on your iPad. Tap on import in the frame into which you wish to import the video. Select 'Photo Library'. You can then select an Album which is in your Photos app, you'll see groups of photos. One will be Camera Roll - underneath will be the folder(s) you've just sync'd. Tap them to view and select the videos.

By Email

You can email yourself a video to an email account set up on the iPad (bear in mind some email providers do not allow files larger than 10mb).

1. The file will be attached to the email, tap it to download it.

2. Once it has downloaded it will play, tap done to return to the email.

3. Press and hold on the video file and after a moment or two you will be given the option to 'Save Video'. Pressing this will save the video in you iPad Photo library in an Album named 'Saved Photos'.

4. To find the videos you've just saved, go to the Swing Analyser application on your iPad. Tap on import in the frame into which you wish to import the video. Select 'Photo Library'. You can then select the 'Saved Photos' Album which is in your Photos app, you'll then see the video you have just saved. Tap it to add it to the Swing Analyser.

Using an Apple Camera Kit

See this answer for how to use Apple's Camera Kit: Can I import Videos to my iPad direct via USB from my Digital camera or iPhone?

How do I get my videos into the Swing Analyser from my Windows computer?

There are a few ways you can get your videos onto the iPad and use in the Swing Analyser. These are outlined below:

Using iTunes

You can sync folders of videos (and pictures) from your PC or Mac hard drive and keep them organized as folders on your iPad.
To sync videos (and pictures) to the iPad, follow these steps:

1. Begin by creating a folder on your computer. Create it within My Pictures or wherever you like that is consistent with how you organise your files

2. Put the videos (or pictures) that you wish to add to the iPad in this folder.

3. Connect the iPad into your computer, Launch iTunes, and sync the device

4. When the iPad management screen appears, click the "Photos" tab at the top.

5. Ensure you have "Sync Photos" turned on and "Include Videos" is checked. Click "Choose Folder" from the drop-down list. From the pop up a window, navigate through your hard drive and select the folder you just created containing the videos. (NB, if the selected folder has folders within it, you'll then be asked to choose to sync All Folders or Selected Folders. If you choose Selected Folders, you'll get a list of the sub-folders contained in the folder you chose. Check the ones you want to sync)

6. Once you've selected the folder(s), click the "Sync" button in the bottom-right corner of iTunes to add the images to your iPad. When the sync is complete, you can disconnect your iPad.

7. To find the videos you've just synced, go to the Swing Analyser application on your iPad. Tap on import in the frame into which you wish to import the video. Select 'Photo Library'. You can then select an Album which is in your Photos app, you'll see groups of photos. One will be Camera Roll - underneath will be the folder(s) you've just sync'd. Tap them to view and select the videos.

By Email

You can email yourself a video to an email account set up on the iPad (bear in mind some email providers do not allow files larger than 10mb).

1. The file will be attached to the email, tap it to download it.

2. Once it has downloaded it will play, tap done to return to the email.

3. Press and hold on the video file and after a moment or two you will be given the option to 'Save Video'. Pressing this will save the video in you iPad Photo library in an Album named 'Saved Photos'.

4. To find the videos you've just saved, go to the Swing Analyser application on your iPad. Tap on import in the frame into which you wish to import the video. Select 'Photo Library'. You can then select the 'Saved Photos' Album which is in your Photos app, you'll then see the video you have just saved. Tap it to add it to the Swing Analyser.

Using an Apple Camera Kit

See this answer for how to use Apple's Camera Kit: Can I import Videos to my iPad direct via USB from my Digital camera or iPhone?

Can I import Videos to my iPad direct via USB from my Digital camera or iPhone?

Yes, with the Apple iPad Camera Connection Kit, available to purchase at : here

The iPad Camera Connection Kit gives you two ways to import photos and videos from a digital camera or iPhone: using your iPhone or camera's USB cable or directly from an SD card.

The kit includes two connectors, each with a different interface:

• The Camera Connector features a USB interface. Just plug it into the dock connector port on your iPad, then attach your digital camera or iPhone using a USB cable (not included). iPhone 3G is not supported.

• Use the SD Card Reader to import photos directly from your camera's SD card. Connect it to your iPad, then insert your digital camera's SD card into the slot.

After you make the connection, your iPad automatically opens the Photos app, which lets you choose which pictures to import, then organizes the selected photos into albums. When you sync iPad to your PC or Mac, the photos on your iPad are added to your computer's photo library.

iPad and the Camera Connection Kit support standard photo formats, including JPEG and RAW.

Once my Videos are in the iPad, how do I get them into the Everyday Golf Coach SwingAnalyser?

You can view up to two videos at any one time in the Everyday Golf Coach SwingAnalyser. Tap the Import button underneath either the Video#1 or Video#2 screens. You first choose whether to import video from your Photo Library or the Model Library.

Tapping Model Library will launch a list of various preloaded videos of a professional golfer which you can use to compare your own video to. Tap the required video to upload it. This will take a short time. You may not operate other features while it is uploading

Tapping Photo Library will launch a list of all the folders in your iPad photo app. If you have just imported using the Apple iPad Camera Connection Kit, tap Last Import or All Imported to view quickly. If you have sync'd a folder via iTunes, the folder will be listed - tap to view its contents. When you have opened the correct folder and found the video you want, tap to import.

NB the Everyday Golf Coach SwingAnalyser will only import videos 10 seconds, Everyday Golf Coach will advise you and tell you to select a shorter clip from the video; the Video Trim control (in yellow at the top) enable you to shave unwanted sections from the start and end of the video. You may play the video (Play > control at the bottom of the Choose Video screen) to ensure that you still have the important bits.

When trimmed to your satisfaction, tap Use (control at the bottom of the Choose Video screen).

After you make the connection, your iPad automatically opens the Photos app, which lets you choose which pictures to import, then organizes the selected photos into albums. When you sync iPad to your PC or Mac, the photos on your iPad are added to your computer's photo library.

Once imported, a trimmed video may be saved back to your Photo Library by using the Save button in the Everyday Golf Coach SwingAnalyser. You may not save Model Library Videos

How do I watch imported videos in the Everyday Golf Coach SwingAnalyser?

Once imported into the Everyday Golf Coach SwingAnalyser, the video will pause at the beginning. Tap the Play icon to begin playing the video. This button then becomes a Pause button). You may change the speed of playback by tapping the x1, x1/2, x1/4, x1/8 button. Return to the beginning of the video by clicking the Rewind icon. You may also use the sliders above the play controls to rewind, control the speed of playback, or use both video sliders to manually run both videos together for comparison!

You can view the Everyday Golf Coach SwingAnalyser in full screen by tapping the full screen icon in the top right of the Everyday Golf Coach SwingAnalyser section. You can view either one of Everyday Golf Coach SwingAnalyser Video screens in full screen by tapping the full screen icon to the right of the Save button underneath the respective Video screen.

When viewing Videos in full screen mode, it is best to match the iPad orientation with the orientation used when you recorded your video, i.e. if your video was shot in portrait, hold the iPad in portrait for the best results.

How should I shoot videos for use in the Everyday Golf Coach SwingAnalyser?

It's simple. Start with the subject in the centre of the picture, and when filming, keep the picture steady so the subject remains at the centre of the picture. Don't zoom or pan while filming.

How do I use the drawing tools?

Use the drawing tools while a video is paused at your address position. Before you start drawing, decide which screen mode you will be viewing the video is (i.e. standard mode or either of the full-screen modes).

When you are in the desired screen mode you can draw straight away by moving your finder around a video. The default colour is red and the default style is Freehand (wavy line). To change the style, tap either the Straight Line button or the Circle.

The Straight Line style enables you to create a series of straight lines by dragging your finger from the start to the end of a line. The Circle style enables you to create a circle or ellipse by dragging your finger from where you wish the 'top corner' to be, to where you wish the opposite 'bottom corner' to be.

To change colour, tap any colour prior to drawing the line/shape.

For advice on using the drawing tools to help analyse your swing, tap the Help button at the very top of the SwingAnalyser page and have a look at the suggestions there.

Can I Send or Save my Everyday Golf Coach SwingAnalyser picture with my drawings?

Yes, click the Camera icon at the top right of the SwingAnalyser section. This will present you with choices of sending your swing picture (including any drawing you have done on top) by email, saving to your Photo Library or posting to Facebook. You can also send tweets to Twitter from here.

The Facebook and Twitter functions require you to log in to your respective account. There is also an option here to log out of your Facebook and Twitter accounts when you are done.

What is the correct format for videos I wish to import into the Swing Analyser?

The best format is MPEG4 (.m4v) format for use in the Swing Analyser, however .MOV files will also work but are larger and therefore might take longer to import.

Okay, so my videos need to be MPEG (.m4v) or .MOV format, how do I convert them from other formats?

There are lots of tools which allow you to convert videos to MPEG4 (.m4v) format (such as Quicktime and iMovie for Mac). A good one which is free is called 'Handbrake'. You can download a free Mac or Windows version here. Please note that Everyday Golf Coach is not resposible for third party software.

1. If useing Handbrake set the source file as the file you wish to covert from.

2. Set the destiniation file (you'll have to give it a name like 'My Swing' and choose a destination to which to save it such as 'Desktop') you wish to convert to.

3. In the right hand pane there are preset settings so you don't have to muddle through all the options (on a Mac you may have to select 'Toggle Presets' from the menu bar). In the presets, select 'iPhone & iPod Touch'.

4. Click 'Start' in the menu bar and Handbrake will convert the video to a format compatible to the iPad.

If you have any problems with Handbrake you can search their forum here

If you need advice on getting your converted video into the Swing Analyser for Mac see this answer: How do I get my videos into the Swing Analyser from my MAC? and from a Windows computer see this answer: How do I get my videos into the Swing Analyser from my Windows computer?

I found a great video on YouTube that I want to put in the Swing Analyser, is this possible?

For the determined individual willing to spend some time on it yes. YouTube is designed so it is not easy to download its videos. There are lots of software packages out there that will 'download' a YouTube video and which are easy to use (so we've been told!). We cannot recommend any particular one for a number of reasons. Firstly, YouTube regularly updates its site which can stop a piece of software that worked yesterday working today, and secondly the fact that YouTube actively tries to prevent the download of videos means that we can't advocate this practice. However a quick Google of 'Download YouTube Videos' will, no doubt, give the aforementioned determined individual the answers they require *wink*.

Why won't the app download?

Everyday Golf Coach apps contain a large amount of content in the form of high quality videos. We hold the videos in the app to give you the best possible experience without the limitations of streaming data. Before commencing the download, please be aware of the available space on your device. You may need more than the size of the app to complete the initial download. In some cases, this could be double the app size. After the app has downloaded successfully, it will only take up the size reported on the app store.

Downloading the app bundles

Given the size of the apps, please be aware of your available space before commencing the download.